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Frequently Asked Questions

Frequently Asked Questions

Modern Showcase Inc.





Upon placing an order, a Modern Showcase Inc. salesperson will provide an estimated ship date.  Modern Showcase Inc. shall not be liable for delays caused by the shipping company or for reasons beyond the reasonable control of Modern Showcase Inc.  If requesting an inside delivery, it is the responsibility of the customer to calculate whether the product and crating will fit inside the business or residence and will go through the door.  Modern Showcase Inc. is not responsible for any special handling charges assessed by courier due to customer request upon delivery.  The following special delivery services are available (except from UPS) for an additional charge:  inside delivery, residential area deliveries, “two man delivery” (for large cases or more than one), uncrating, debris removal and full-service blanket wrapped moving company.  Your Modern Showcase Inc. salesperson can assist you with detailed information about special delivery pricing and your requirements.  




Merchandise is shipped the best way according to weight, size and quantity.  Prices are F.O.B. New Jersey.  Items shipped via UPS or FedEx are prepaid and freight will be included on your invoice.  For merchandise shipped via truck, Modern Showcase Inc. will determine the freight charges and send you a quote for approval before processing your order.  Modern Showcase Inc. does not set or control freight and shipping charges.  Freight charges will be included in invoice amount unless otherwise stated.  You also have the option of free local pickup from factory in Carlstadt, NJ 07072 or collect to your own common carrier account.


Please note that the Motor Freight delivering carrier is only responsible to move the shipment to the tailgate of their truck.  It is up to the receiver to arrange removal from the truck to their building. 


You may however, for an additional charge, specify lift-gated delivery with inside delivery.  You may also request the carrier to call 24 hours before delivery at an additional charge so that you may arrange for help at the delivery site for unloading the shipment.  There will be at least a $50 additional charge for deliveries to locations not generally recognized as commercial establishments.



Shipping Damages, Claims, or Shortages

UPS or FedEx shipments

Customer is responsible for inspecting goods upon delivery for damage or shortage.  Call Modern Showcase Inc. to notify us of the damage within 48 hours so that we can arrange for UPS or FedEx to inspect the damage and have it returned.  DO NOT throw away shipping boxes, UPS or FedEx will need to inspect these to process your claim.  Take a photo of damage situation if possible.


Truck - Motor Freight Shipments

Modern Showcase Inc. will not accept liability for damages caused during transit by a Common Carrier (truck).  Our responsibility ends when the freight carrier picks up your merchandise from our location.  The customer must file a claim with the Common Carrier to be reimbursed for any damaged goods.



Customer must note any damage on the bill of lading as well as your own copy when accepting a shipment or the carrier will not assume responsibility for the damage and refuse to reimburse you for the damage. 




Concealed damage must be reported within 48 hours of receipt directly to the common carrier.  All cartons and packaging materials must be available for inspection and claims consideration - NO exceptions! 




All customer approved orders are non-returnable and all sales are final.  Shipments to trade shows are non-returnable, and all sales are final. We stand behind our quality workmanship and unless there is a clear manufacturing issue or manufacturing defect we will not be responsible for any freight damages. Please refer to the Shipping Damages section for more details.



Modern Showcase Inc. proudly stands behind all of their quality showcases.  We do our best to offer our customers everyday low prices for quality showcases.  However, prices are subject to change without notice.  Please verify prices with us when placing your order. Modern Showcase Inc. is not responsible for typographical errors and/or data entry errors on any marketing materials we publish.